vd99's Privacy Policy
This document sets out our full commitment to how your personal information is collected, stored, and kept secure.
This privacy policy ("Policy") applies between the entity operating the vd99 platform ("vd99", "we", "our") and every member who uses this website ("you", "user"). This Policy provides a detailed description of what personal information is collected from you, the purposes for which it is used, how long it is retained, and how it is kept secure.
By using the vd99 website (vd99.lat), you will be considered to have read and agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.
2. What Information We Collect
When you create an account or use services at vd99, the following information may be collected from you:
- Full name and date of birth
- Valid email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial transaction information (details related to bKash, Nagad, Rocket, Upay, or bank accounts)
When you use the vd99 platform, the following information may be collected automatically through technical means:
- IP address and device identifiers
- Browser type and operating system
- Time and duration of site visits
- Information on which pages were visited
- Information collected through cookies and similar tracking technologies
- Gaming activity and betting history
3. How Your Information Is Used
vd99 uses collected information only for the following legitimate purposes:
- Account management: Registration, verification, and ensuring the security of your account.
- Financial transaction processing: Processing deposits, withdrawals, and bonus payments via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer support: Providing assistance through 24/7 live chat or email and resolving complaints.
- Fraud prevention: Detecting suspicious activity and preventing unauthorized use of accounts.
- Responsible gaming: Monitoring harmful gaming behavior and taking necessary action.
- Legal compliance: Retaining information and generating reports in accordance with applicable laws and regulations.
- Service improvement: Analyzing user experience to improve the quality of the platform.
- Communications: Sending important policy updates, security notices, or account-related information.
4. Cookies & Tracking Technologies
Cookies are small text files stored in your browser. vd99 uses cookies for the following purposes:
- Essential cookies: Maintaining login status and ensuring security — the site cannot function properly without these.
- Functional cookies: Remembering language preferences and user settings.
- Analytical cookies: Analyzing site usage to improve the quality of services.
You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect some site functionality.
5. Sharing Information with Third Parties
vd99 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment processing partners: Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information needed to complete transactions. These parties are governed by their own privacy policies.
- Technology service providers: Technology partners assisting with server hosting, cybersecurity, and data analysis, who operate under strict confidentiality agreements.
- Legal obligations: Providing information to authorities pursuant to court orders, legal investigations, or applicable regulatory requirements.
- Fraud prevention: Sharing necessary information with security partners to detect and combat fraudulent activity.
6. Data Protection Measures
vd99 maintains industry-standard technical and organizational measures to protect your personal information:
- SSL encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
- Access controls: Only authorized staff can access personal information on a need-to-know basis.
- Regular security testing: Routine system audits are conducted to identify and address vulnerabilities.
- Data backups: Regular secure backups are maintained to prevent data loss or destruction.
- Staff training: Our team members receive regular training on privacy and security.
However, 100% security on the internet cannot be guaranteed. In the event of a security breach, we will notify affected users as quickly as possible in accordance with applicable law.
7. Data Retention Period
vd99 retains your personal information only for as long as necessary. Retention periods are determined on the following basis:
- Active accounts: Necessary information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, or fraud prevention purposes.
- Financial transaction records: Retained for the period required by applicable law.
- Upon expiry of need: Once the defined period has passed, or upon a user's request, information is securely deleted or anonymized.
8. User Rights
As a user of the vd99 platform, you have the following rights:
The right to know what information we hold about you and to receive a copy of it.
The right to request correction of any inaccuracies in your information.
The right to request deletion of your information in certain circumstances.
The right to request that processing of your information be restricted in certain cases.
vd99 strictly does not provide services to anyone under 21 years of age ("minors"). Our platform is for users aged 21 and over only. Age is verified at the time of registration, and if any account is found to belong to a minor, that account will be closed immediately and the relevant information will be processed in accordance with legal requirements.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that transferred data is governed by protection standards equivalent to those in this Policy. We put in place appropriate contractual safeguards so that equal security is maintained when data is sent to a third country.
vd99 may update this privacy policy periodically. When changes are made:
- The updated policy will be published on this page.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you review this page regularly.
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Your information is protected — play with confidence
Your privacy is our top priority at vd99. With SSL encryption and fair play guaranteed, we are always here for you.
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